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Main Points
When conversations get tense at work, how do you make sure you don’t over-explain, shut down or things escalate?
In this episode, I break down how to communicate with confidence, clarity and composure when pressure is on
- How to not over explain
- What to do if you really can’t meet a deadline
- How to give feedback
- How to handle contentious discussions without losing composure
- A 3 part structure on how to have your words land
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